Avaya IP Office Platform Advanced Implementation — Question 47

A call center supervisor is trying to initiate an emergency condition by using FAC. After entering the required FAC, a busy signal is returned.
Which three reasons are causing this problem? (Choose three.)

Answer options

• A. The variable associated with emergency is not defined.
• B. The COS-group of the telephone set Console Permission disabled.
• C. The COS-group of the telephone set has Priority Calling disabled.
• D. The FAC Vector Variable(VV1-9) is not defined.
• E. The VDN variable V1-9 is not set.

Correct answer: A, C, E

Explanation

The correct answers are A, C, and E because if the emergency variable is not defined (A), or if Priority Calling is disabled in the COS-group (C), or if the VDN variable is not set (E), the call cannot be processed correctly, resulting in a busy signal. Options B and D do not directly relate to the emergency condition being initiated.