Avaya Converged Platform Administration — Question 4

A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call.
To allow this agent to wrap up a call, which parameter should be adjusted?

Answer options

• A. Assigned Skill on the Hunt Group form
• B. Call Handling Preference on the Hunt Group form
• C. Timed ACW field on the VDN or Hunt Group form
• D. Direct Agent Call First on the Agent Handling form

Correct answer: A

Explanation

Adjusting the Assigned Skill on the Hunt Group form allows agents to properly wrap up their calls after a sale, as it directly relates to their capability to handle specific call types. The other options do not directly influence the ability to finalize calls; for instance, Call Handling Preference and Timed ACW deal with call distribution and after-call work time, while Direct Agent Call First pertains to call routing preferences.