Avaya Converged Platform Administration — Question 2

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS enabled, which software mechanism is used for queuing?

Answer options

• A. Agent IDs
• B. VDNs
• C. Agent Stations
• D. Skills

Correct answer: C

Explanation

The correct answer is C, Agent Stations, as they are the actual endpoints that agents use to receive calls in the EAS environment. The other options, while relevant to call handling, do not specifically refer to the mechanism used for queuing in the context of EAS.