Avaya Converged Platform Implementation — Question 4

In the call center, to prevent the user from dialing a certain number on the telephone, which action needs to be taken?

Answer options

• A. Create a class of service (COS) for the dialing features
• B. Create a class of restriction (COR) for calling privileges
• C. Create a class of restriction (COR) for the feature access code
• D. Create a class of service (COS) for a collection of feature access codes

Correct answer: C

Explanation

The correct answer is C because a class of restriction (COR) is specifically designed to limit calling privileges based on certain criteria, such as preventing access to specific numbers. Options A and D involve classes of service (COS), which are not intended for restricting dialing, while option B focuses on privileges but does not specifically address the feature access code needed for the restriction.