Avaya Experience Platform Support and Administration — Question 5

A user, Bill Evans, is using the Avaya Equinox Thick Client but cannot add an image file while sending an IM to Jane Doe (Web Client). The customer receives an error message: "This file can't be added".
What can be the problem with Bill Evan's Equinox Thick Client?

Answer options

• A. Bill Evans is not assigned with Enhanced Feature License in AMM
• B. Bill Evans is not assigned with Enhanced Feature License in AAWG
• C. Bill Evans is not assigned with Enhanced Feature License in AADS
• D. Bill Evans is not assigned with Enhanced Feature License in SMGR

Correct answer: B

Explanation

The correct answer is B because the AAWG (Avaya Aura Web Gateway) is responsible for handling multimedia features, including file transfers in messaging. If Bill does not have the Enhanced Feature License in AAWG, he won't be able to send image files. The other options relate to different components that do not directly affect the ability to send files via the Web Client.