Avaya Experience Platform Support and Administration — Question 3

A user cannot attach rich media files to Avaya Multimedia Messaging (AMM) conversations.
What is causing this problem?

Answer options

• A. The user has not been entitled for Rich Content in AMM Web GUI > Client Administration > Feature Entitlements
• B. The AMM License for the user is not installed on WebLM and therefore the user cannot user rich media.
• C. The AMM has not been configured to access the WebLM server for the user to use rich media.
• D. The Rich Content plug-in needs to be installed on the User's PC to use the rich media features on AMM.

Correct answer: B

Explanation

The correct answer is B because the absence of the AMM License on WebLM directly prevents the user from accessing rich media functionalities. Options A, C, and D are incorrect as they pertain to different configurations or entitlements that do not directly address the licensing issue impacting rich media capability.