Avaya Experience Platform Support and Administration — Question 26

The first three steps of the 8D Troubleshooting Methodology are performed by the Avaya Business Partner or Avaya Tier 2. Step 1 is Establish the Team.
What are steps two and three? (Choose two.)

Answer options

• A. Identify Root Cause
• B. Choose Corrective Actions
• C. Describe the Problem
• D. Prevent Recurrences
• E. Containment Actions

Correct answer: A, C

Explanation

Steps two and three of the 8D methodology involve identifying the root cause of the issue and describing the problem in detail. Options B, D, and E are subsequent steps that occur later in the process, making A and C the correct choices for the immediate next actions.