Avaya OneCloud CCaaS Fundamentals — Question 9

A customer calls Avaya support because their 3rd party SIP telephones are not working. Support is able to confirm that the telephones are not supported and do not integrate with Communication Manager or Session Manager.
Which two pre-implementation steps were omitted? (Choose two.)

Answer options

• A. Establish connectivity.
• B. Test all third-party equipment and software.
• C. Provide accurate licensing specification.
• D. Access support.avaya.com to verify customer systems compatibility.
• E. Upgrade Communication and Session Manager.

Correct answer: C, E

Explanation

The correct answers, C and E, highlight the importance of ensuring proper licensing and compatibility with existing systems before implementation. Options A, B, and D are also important steps but do not directly address the licensing and upgrade requirements that would prevent compatibility issues with unsupported devices.