Avaya OneCloud CCaaS Fundamentals — Question 5

A customer called in stating that none of their users can IM or see each others Presence. After troubleshooting you discover that default gateway of the Avaya
Breeze SM100 has the wrong IP Address in the configuration.
Where would you go to correct this problem?

Answer options

• A. Use SSH to Avaya Breeze ™, and run SMnetSetup.
• B. Use SSH to Avaya Breeze ™, and use the route command to correct the routing table.
• C. Use Avaya Aura® System Manager web GUI to update the SIP Entity screen.
• D. Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform < Server Administration, and edit the Server Instance.

Correct answer: D

Explanation

The correct answer is D because the issue lies with the configuration of the Avaya Breeze SM100, which can be managed through the Server Administration section of the Engagement Development Platform in Avaya Aura® System Manager. Options A and B deal with SSH access and routing, which do not directly address the incorrect gateway setting, while option C pertains to SIP Entity modifications, which also do not resolve the default gateway issue.