Avaya OneCloud CCaaS Fundamentals — Question 42

Considering the message flow to an Avaya Aura® Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya
Aura® Application Enablement Services (AES)?

Answer options

• A. WCF
• B. TSAPI
• C. TR87
• D. DMCC

Correct answer: B

Explanation

The correct answer is B, TSAPI, which is specifically designed for communication between AACC and AES. Options A, C, and D represent other protocols that do not serve this particular function, making them unsuitable for this communication pathway.