Avaya OneCloud CCaaS Fundamentals — Question 2

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.
Which tool was used, and which symptoms were visible that pointed to this issue?

Answer options

• A. List trace; PPM requests were going to Avaya Aura® Session Manager instead of the PPM server
• B. traceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE
• C. traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication Manager
• D. traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager

Correct answer: A

Explanation

The correct answer is A because the List trace tool showed that PPM requests were incorrectly routed to Avaya Aura® Session Manager instead of the designated PPM server, indicating a configuration issue. Options B, C, and D do not accurately reflect the symptoms related to the PPM misconfiguration, as they reference different tools or incorrect target servers.