Avaya OneCloud UCaaS Fundamentals — Question 6

Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.
Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)

Answer options

• A. Problem Clarification
• B. Cause
• C. Knowledge Management
• D. Details/Findings
• E. Problem Statement

Correct answer: A, C, E

Explanation

The correct documents are A, C, and E because these provide essential information about the issue and help streamline the support process. Option B, 'Cause', and D, 'Details/Findings', while potentially useful, are not specifically required by Avaya for initiating support requests.