Avaya OneCloud UCaaS Fundamentals — Question 4

A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura Communication Manager (CM).
After looking ah how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application.
If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?

Answer options

• A. PPM is downloaded to the Remote Worker telephone from Avaya Aura® Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).
• B. PPM is downloaded to Avaya Aura® Session Manager (SM) from CM.
• C. PPM is downloaded to the Remote Worker telephone from Avaya Aura® System Manager (SMGR).
• D. PPM is downloaded to the Remote Worker telephone from CM.

Correct answer: A

Explanation

The correct answer is A because the PPM must be obtained from Avaya Aura® Session Manager (SM) through the Avaya Session Border Controller for Enterprise (SBCE) when CM is not sequenced. Options B, C, and D are incorrect as they do not align with the requirement for the PPM to be downloaded through the specified path in the call flow.