Avaya OneCloud UCaaS Fundamentals — Question 19

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Answer options

• A. It is eight steps that guarantee a logical way to isolate an issue.
• B. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
• C. It is eight steps that define how to escalate third-party integration issues.
• D. It is eight steps that used to guarantee systems are operational after an implementation.
• E. It is eight steps that ensure a faster time to resolution.

Correct answer: B, D

Explanation

Option B is correct as it accurately describes the comprehensive nature of the 8D methodology, focusing on analysis, resolution, and prevention. Option D is also correct because it highlights the importance of operational stability after an implementation, which is relevant to the methodology's goals. The other options do not capture the essence of the 8D approach or are unrelated to its core purpose.