Avaya OneCloud UCaaS Administration — Question 20

A customer calls Avaya Support stating their Avaya Aura® Session Manager (SM) is down. After some troubleshooting the technician sees SM is in the Deny New Service state and in Restricted license mode.
What does this license mode indicate?

Answer options

• A. The license does not contain any SIP User Agent licenses.
• B. The license 30 day grace period has expired and SM service is being denied.
• C. There is a license error but SM continues to function.
• D. The license only contains a number of SIP User Agent licenses and is missing the SIP trunking licenses.

Correct answer: B

Explanation

The correct answer is B because when the license's grace period expires, the service is denied until the license is renewed. Options A, C, and D are incorrect as they do not accurately describe the implications of being in Restricted license mode, which is specifically tied to the expiration of the grace period.