Avaya IP Office Platform Fundamentals — Question 20

When you attempt to login your one-X® Communicator using TLS it fails displaying a Login Error:
"The security certificate required for login is not installed. Please contact your support team."
What must be done to fix this error?

Answer options

• A. Install the SM Identity certificate into the Trusted Root Certificate Authorities on CM.
• B. Install the Certificate Authority certificate that signed Avaya Aura® Session Manager's (SM) Identity certificate into the Trusted Root Certificate Authorities on the PC.
• C. Import the Identity Certificate from the Security menu of the one-X® Communicator.
• D. Export the identity certificate from Avaya Aura® Session Manager and Import it into the PC using copy and paste.

Correct answer: B

Explanation

The correct answer is B because installing the Certificate Authority certificate that signed the Identity certificate ensures that the system recognizes and trusts the certificate chain for secure communication. Option A is incorrect as it addresses the SM Identity certificate rather than the CA certificate needed on the PC. Option C is not applicable since simply importing the Identity Certificate does not resolve the TLS requirement. Option D is also incorrect because it involves exporting and importing rather than installing the necessary CA certificate.