Avaya Aura Messaging Administration and Maintenance — Question 2

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.
After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

Answer options

• A. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
• B. From Windows > Apps > Multimedia Dashboard > Web Statistics
• C. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
• D. From Windows > Administrative Tools > Services > Web Statistics

Correct answer: C

Explanation

The correct answer is C because this is the designated location within the CCMA interface to enable Web Based Statistics after the hostname and port have been configured. Option A is incorrect as it refers to a different section that does not pertain to enabling the feature. Option B is wrong because it suggests a Windows application that does not exist, and option D is not correct since it points to a system service, which is not how this feature is activated.