Avaya IP Office Platform Implementation — Question 8

Which data source type does Avaya Workforce optimization (WFO) Quality Monitoring require to record audio?

Answer options

• A. dialer
• B. phone
• C. quality
• D. operations

Correct answer: A

Explanation

The correct answer is A, as a dialer is essential for initiating calls that can be monitored for quality. The other options, such as phone, quality, and operations, do not directly facilitate the audio recording process within the WFO system.