Avaya IP Office Platform Implementation — Question 12

A customer would like to expand their Avaya Contact Recording solution with new channels. They are already close to the limit for a single physical recorder and would like to have all channels available for the Quality Monitoring (QM) server to access.
Which solution would you suggest?

Answer options

• A. a partitioned solution by adding on another totally independent recorder
• B. a Master Slave topology with the slave/slaves recording the audio and video
• C. a Central Reply server should be asked to the solution
• D. a QM server to take over the additional recording load

Correct answer: D

Explanation

The correct answer is D because a QM server can effectively manage the additional recording load, allowing for scalability. Options A and B are not optimal since they either complicate the setup or do not directly address the need for increased capacity. Option C is irrelevant as a Central Reply server does not fulfill the requirement of expanding recording capabilities.