Avaya Aura Contact Center Administration — Question 2

In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agents telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?

Answer options

Correct answer: A

Explanation

The correct answer is A, CCT, because it is the protocol specifically used in the Avaya environment for signaling off-hook status between AACC and the switch. The other options, such as SIP RTP and TAPI, serve different functions in telecommunication and do not handle off-hook signaling in this context.