Avaya Aura Contact Center Implementation — Question 4

A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous.
What is an example of a cumulative data field?

Answer options

• A. Application Name
• B. Average Answered Delay
• C. Calls Waiting
• D. Service Level Threshold

Correct answer: C

Explanation

The correct answer is C. 'Calls Waiting' is considered a cumulative data field because it represents the total number of calls that have been waiting over a period of time. The other options, such as 'Application Name' and 'Service Level Threshold', do not represent accumulated data over time, and 'Average Answered Delay' is a measure of time rather than a cumulative count.