Avaya Aura Communication Manager Implementation — Question 3

A customer has UMS enabled on their VoiceMail Pro server. They want to use Microsoft Outlook to retrieve voicemail messages, and are not using Microsoft
Exchange as the message store.
Which protocol must be configured in Microsoft Outlook to access their messages?

Answer options

• A. POP3
• B. MAP
• C. HTTP
• D. MAPI

Correct answer: D

Explanation

The correct answer is D, MAPI, as it is the protocol that allows Outlook to communicate with the voicemail server for retrieving messages. POP3 and MAP are not suitable in this scenario as they do not support the required functionality for voicemail access. HTTP is also not applicable here, as it does not facilitate the necessary integration with UMS for voicemail retrieval.