Atlassian Certified Professional – Jira Service Management Administrator (ACP-600) — Question 6

Teresa is able to see the Start Progress transition but not the Approve transition on an issue. Her co-worker is able to see both.
Identify two possible causes why Teresa can NOT see the Approve transition. (Choose two.)

Answer options

• A. Teresa is not listed in the correct security level for the issue.
• B. Teresa does not have the Transition Issues permission.
• C. Teresa is not in the correct group or project role.
• D. Teresa does not meet the condition on the Approve transition.
• E. Teresa does not have the correct global permission.
• F. Teresa does not have the correct Application access.

Correct answer: C, D

Explanation

The correct answers are C and D because if Teresa is not in the correct group or project role, she may lack the necessary permissions to see the Approve transition. Additionally, not meeting the conditions set for the Approve transition would also prevent her from accessing it, regardless of her permissions.