Atlassian Certified Professional – Jira Service Management Administrator (ACP-600) — Question 45

In your last team meeting Scott showed a QA dashboard he has put together. It contains valuable data so he decides to share it with the entire project.
When you try to pull up the dashboard for the first time it shows multiple errors instead of the data you expected.
The most common error is: The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator.
Scott confirms, that the dashboard seems fine when he looks at it. What is the most likely cause for this behavior?

Answer options

• A. The filters being used in the gadgets return issues that are hidden by a security level.
• B. The filters being used in the gadgets have been deleted.
• C. The filters being used in the gadgets contain corrupt JQL clauses.
• D. The filters being used in the gadgets are private or not shared with you.
• E. The filters being used in the gadgets contain field references that have been deleted.

Correct answer: D

Explanation

The correct answer is D because if the filters are private or not shared with you, they would not return any data, leading to the error seen. Options A, B, C, and E are less likely since Scott can see the dashboard without issues, indicating the filters are intact and functioning for him.