ASQ Certified Quality Engineer (CQE) — Question 33

Normally, complaint data for both a product or service organization should provide

Answer options

• A. An indication of the organizational areas creating the most problems.
• B. The degree or extent of customers dissatisfaction.
• C. The appropriate corrective action to take.
• D. The total quality costs for the organization.

Correct answer: B

Explanation

The correct answer, B, emphasizes the importance of understanding the level of customer dissatisfaction, which is crucial for improving services or products. Options A, C, and D provide insights into problem areas or costs but do not specifically address the customers' feelings of dissatisfaction, which is vital for organizational improvement.