ASQ Certified Quality Engineer (CQE) — Question 25

For TQM success, what structure sequence should be followed?
I. Develop a quality policy.
II. Establish a quality council.
III. Establish strategic quality goals.
IV. Train for internal audits.

Answer options

• A. II, III, I, IV
• B. II, I, III, IV
• C. III, II, I, IV
• D. I, II, III, IV

Correct answer: B

Explanation

The correct sequence begins with establishing a quality council (II), which is essential for guiding the quality efforts, followed by developing a quality policy (I) to set the direction. Next, strategic quality goals (III) should be established to provide targets, and finally, training for internal audits (IV) ensures that the processes are continuously monitored. The other options rearrange these steps in an ineffective manner.