ASQ Certified Quality Engineer (CQE) — Question 23

Which of the following are likely to be positive actions in obtaining a supplier's commitment to quality improvement?
I. Involving the supplier early in the product development stage.
II. Partially reimbursing the supplier, when the product is rejected.
III. Establishing a firm schedule of required product quantities and dates.
IV. Providing meaningful and timely quality performance feedback.

Answer options

• A. I and IV only
• B. I, II and IV only
• C. I, III and IV only
• D. I, II, III and IV

Correct answer: C

Explanation

Involving the supplier early in the product development and providing timely feedback are crucial for quality improvement, making options I and IV valid. Establishing a firm schedule (option III) also supports quality but is not as directly impactful as the others. Partially reimbursing the supplier for rejected products (option II) may negatively affect their commitment to quality.