ASQ Certified Quality Engineer (CQE) — Question 2

What order do the following corrective action steps normally take for nonconforming product?
I. Analyze the problem.
II. Assign responsibility.
III. Take preventive action.
IV. Evaluate potential importance.
V. Investigate possible causes.

Answer options

• A. I, II, V, IV, III
• B. II, IV, V, I, III
• C. V, II, IV, I, III
• D. II, I, IV, V, III

Correct answer: B

Explanation

The correct order, as indicated by option B, begins with assigning responsibility, then evaluating potential importance, followed by investigating possible causes, analyzing the problem, and finally taking preventive action. The other options do not follow the logical progression necessary for effective corrective action, making them incorrect.