ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) — Question 52

A company’s long-term top priority should always be to:

Answer options

• A. establish repeatable processes
• B. retain top employees
• C. satisfy customers
• D. meet shareholder expectations

Correct answer: D

Explanation

Meeting shareholder expectations is crucial as it directly impacts the company's financial health and ability to operate. While retaining top employees, satisfying customers, and establishing repeatable processes are important, they ultimately contribute to the overarching goal of maximizing shareholder value.