ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) — Question 43

In a reduced-cycle-time environment, line workers should have the authority to take which of the following actions?

Answer options

• A. Supervise maintenance workers who perform adjustments on line equipment
• B. Stop the line if incoming material is suspect
• C. Develop their own work schedules, as needed
• D. Respond to product complaints from external customers

Correct answer: D

Explanation

Line workers should be able to respond to product complaints from external customers to ensure quality and customer satisfaction. Supervising maintenance workers, stopping the line for suspect materials, and developing work schedules are typically not within the authority of line workers, as these tasks require higher-level oversight or specific protocols.