ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) — Question 33

Which of the following quality tools is most likely to identify a specific quality system effectiveness problem to be addressed?

Answer options

• A. Process map
• B. Balanced scorecard
• C. Quality management system audit
• D. Employee performance appraisal

Correct answer: A

Explanation

The correct answer is A, Process map, as it visually represents the workflow and can highlight inefficiencies or specific areas needing improvement within the quality system. The other options, while useful in evaluating quality or performance, do not provide the same level of detail for identifying specific problems within the quality system.