ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) — Question 30

A quality manager has been hired for a new facility that is not yet operational. In preparing the quality function for the facility, which of the following steps should the manager take last?

Answer options

• A. Determine the number of quality staff required for the facility
• B. Develop and classify a list of quality characteristics that need to be measured in the facility
• C. Develop a quality mission statement for the facility
• D. Help senior management create a vision statement for the facility

Correct answer: C

Explanation

The correct answer is C, as developing a quality mission statement should follow the establishment of foundational elements such as staffing and quality characteristics. Options A, B, and D are essential preparatory steps that need to be addressed before formulating the mission statement.