APICS Certified Supply Chain Professional (CSCP) — Question 65

The six sigma approach to quality focuses on increasing customer satisfaction by:

Answer options

• A. increasing efficiency
• B. reducing variability
• C. reducing waste
• D. simplifying processes

Correct answer: B

Explanation

The correct answer is B, as Six Sigma primarily seeks to reduce variability in processes, which leads to more consistent and predictable outcomes that enhance customer satisfaction. Options A, C, and D, while beneficial for overall efficiency and effectiveness, do not specifically address the core goal of reducing variability that Six Sigma emphasizes.