APICS Certified Supply Chain Professional (CSCP) — Question 397

Which of the following approaches to quality includes defining defects through determination of customer expectations?

Answer options

• A. Acceptable quality level (AQL)
• B. Six sigma
• C. Design for quality
• D. Total quality management (TQM)

Correct answer: D

Explanation

Total quality management (TQM) focuses on improving quality by meeting customer expectations, which includes defining what constitutes a defect. The other options, while related to quality, do not specifically emphasize defining defects based on customer expectations in the same way that TQM does.