APICS Certified Supply Chain Professional (CSCP) — Question 363

A firm is struggling competitively and needs to aggressively make improvements in cost and delivery by at least 30%. The improvement effort most likely to achieve this level of improvement is:

Answer options

• A. business process reengineering (BPR).
• B. total quality management (TQM).
• C. six sigma.
• D. kaizen.

Correct answer: A

Explanation

Business process reengineering (BPR) focuses on making significant improvements in critical performance measures like cost and delivery. It is designed to achieve dramatic changes quickly, which aligns with the need for a 30% improvement. In contrast, Total Quality Management (TQM), Six Sigma, and Kaizen are more incremental approaches and may not deliver the same level of rapid improvement needed in this scenario.