APICS Certified Supply Chain Professional (CSCP) — Question 34

Which of the following four perspectives are used in the balanced scorecard?

Answer options

• A. Customer, internal process, workforce learning and growth, financial
• B. Customer, operations, internal process, financial
• C. Customer, operations, internal process, workforce learning and growth
• D. Customer, marketing, operations, financial

Correct answer: A

Explanation

The correct answer is A, as the balanced scorecard incorporates Customer, internal process, workforce learning and growth, and financial perspectives. Options B and C miss the workforce learning and growth perspective, while option D includes marketing, which is not one of the four perspectives in the balanced scorecard.