APICS Certified Supply Chain Professional (CSCP) — Question 285

Which of the following is the key benefit obtained by using technology in supply chain?

Answer options

• A. Orders can be received online and shipped via online system quickly
• B. Business can quickly tailor their service to customer expectations
• C. Invoicing and payment can be done online improving cash-to-cash cycle time
• D. Display product or service offerings online for easy access to information

Correct answer: B

Explanation

The correct answer, B, highlights that technology enables businesses to respond rapidly to customer needs, enhancing service customization. Options A, C, and D, while beneficial, emphasize specific operational efficiencies rather than the broader capability to adapt services to customer expectations.