APICS Certified Supply Chain Professional (CSCP) — Question 242

Which of the following techniques would a company use to better understand how to adapt its product design to customer needs and wants?

Answer options

Correct answer: A

Explanation

Quality function deployment (QFD) is specifically designed to translate customer requirements into technical specifications, making it the best choice for understanding product design adaptations. Total quality management (TQM) focuses on continuous improvement and customer satisfaction but doesn't directly address product design specifics. Statistical process control (SPC) is used for monitoring and controlling processes rather than understanding customer needs. Design of experiments (DOE) is a method for planning experiments but does not directly relate to adapting product design based on customer feedback.