APICS Certified Supply Chain Professional (CSCP) — Question 238

Which of the following statements about communications related to change management is most accurate?

Answer options

• A. Communication should flow from key business subject matter experts to upper management.
• B. The communication plan for implementing change should place equal emphasis on business objectives and information technology (IT) processes.
• C. Communication should flow both directions between all levels within the organization and key messages should be repeated frequently.
• D. Communication should flow down from upper management to ensure focus on the business directives.

Correct answer: C

Explanation

The correct answer, C, highlights the importance of two-way communication within an organization, ensuring that all levels are informed and engaged. Options A and D suggest a one-directional flow of information, which can lead to misunderstandings and disengagement. Option B, while emphasizing balance, does not address the need for interactive communication which is crucial during change management.