APICS Certified Supply Chain Professional (CSCP) — Question 23

When a company works on controlling stockout frequency, the company is addressing which of the following attributes of customer service?

Answer options

• A. Availability
• B. Delivery time
• C. Service reliability
• D. Service recovery

Correct answer: A

Explanation

The correct answer is A, as controlling stockout frequency directly relates to ensuring that products are available to customers when they need them. Options B, C, and D pertain to different aspects of customer service that do not specifically address the availability of stock.