APICS Certified Supply Chain Professional (CSCP) — Question 192

What is the best key performance indicator (KPI) to measure customer satisfaction?

Answer options

• A. Cost of goods sold (COGS)
• B. Fill rates
• C. Production quality
• D. Asset turns

Correct answer: B

Explanation

Fill rates directly relate to customer satisfaction as they measure the ability to meet customer demand with the right products at the right time. In contrast, Cost of goods sold (COGS), Production quality, and Asset turns do not specifically gauge customer satisfaction levels.