APICS Certified Supply Chain Professional (CSCP) — Question 151

A supply chain manager wishes to reduce the time required to execute the order delivery process. Which of the following would be an appropriate first step for this initiative?

Answer options

• A. Assess customer service level
• B. Develop a value stream map of the process
• C. Shorten the demand time fence (DTF)
• D. Increase warehouse personnel

Correct answer: B

Explanation

Creating a value stream map of the process is essential as it provides a visual representation of the workflow, helping to identify inefficiencies. While assessing customer service levels and increasing warehouse personnel may be beneficial, they do not specifically target the process itself. Shortening the demand time fence may not be effective without understanding the current workflow.