APICS Certified Supply Chain Professional (CSCP) — Question 11

A firm has discovered a product quality issue. What should be the first step in responding to this issue?

Answer options

• A. Determine the root cause of the quality issue.
• B. Separate the non-conforming products.
• C. Trace the location of the faulty product in the supply chain.
• D. Replace faulty products when they are returned by the end user.

Correct answer: C

Explanation

The correct answer is C because tracing the location of the faulty product in the supply chain allows the firm to understand how the issue occurred and prevent further occurrences. Options A, B, and D are important steps but should come after understanding where the fault originated to effectively address the quality issue.