APICS Certified Supply Chain Professional (CSCP) — Question 105

Shortly after implementation of a supplier quality-management program, the customer's and supplier's measurements of an attribute differ. The most appropriate course of action is to:

Answer options

• A. use the customer's data for the attribute
• B. stop measuring performance for the attribute
• C. redefine performance criteria
• D. investigate data collection methods

Correct answer: D

Explanation

The correct answer is D because investigating data collection methods helps identify any inconsistencies or errors in how data is gathered, which could explain the discrepancies. Options A and B disregard the importance of understanding the cause of the differences, while option C does not address the root of the problem but rather changes the criteria without resolving the measurement issue.