APICS Certified Supply Chain Professional (CSCP) — Question 100

A company that has documented the current state of return processes most appropriately would next:

Answer options

• A. benchmark against the Supply Chain Operations Reference (SCOR) model.
• B. evaluate whether the enterprise resources planning (ERP) system can handle the new state.
• C. assign a project leader for the change effort.
• D. adopt six sigma to ensure defect-free implementation.

Correct answer: A

Explanation

The correct answer is A because benchmarking against the SCOR model allows the company to compare its return processes with best practices in the industry. The other options, while important, do not directly follow the documentation phase as effectively as benchmarking does.