APICS Certified in Logistics, Transportation and Distribution (CLTD) — Question 91

In addition to order placement and order processing, which of the following steps are part of the order management process?

Answer options

• A. Order preparation and loading and order picking
• B. Order preparation and loading and order delivery
• C. Order transit time and order returns
• D. Order transit time and customer receiving

Correct answer: B

Explanation

The correct answer is B because order preparation, loading, and delivery are essential components of the order management process, ensuring that orders are fulfilled efficiently. Options A, C, and D include steps that do not directly focus on the completion of the order management workflow, such as order picking or customer receiving, which are not part of the initial order fulfillment process.