APICS Certified in Logistics, Transportation and Distribution (CLTD) — Question 50

A customer is looking to purchase product from a company. Which of the following outputs of outbound order management would the customer consider primary?

Answer options

• A. Order cycle time
• B. Logistics operations responsiveness
• C. Postsale logistics support
• D. Product availability

Correct answer: B

Explanation

The correct answer is B, as logistics operations responsiveness directly impacts how quickly and efficiently a customer's order is processed and delivered. While order cycle time and product availability are important, they are secondary to the responsiveness of logistics operations, which ensures a smooth customer experience. Postsale logistics support, while valuable, does not influence the initial purchase decision as directly as responsiveness.