APICS Certified in Logistics, Transportation and Distribution (CLTD) — Question 43

Which of the following measures would a company use in attempting to improve its customer service dimension of dependability?

Answer options

• A. Order cycle time
• B. Inquiry response time
• C. On-time delivery
• D. Order agility

Correct answer: D

Explanation

Order agility is crucial for dependability as it reflects how quickly a company can respond to customer needs and changes. While order cycle time, inquiry response time, and on-time delivery are important metrics, they do not directly capture the ability to adapt and respond to customer demands, which is central to enhancing dependability.