APICS Certified in Logistics, Transportation and Distribution (CLTD) — Question 22

Which of the following types benchmarking would a company utilize in order to determine why a significant gap exists in its order fill rates?

Answer options

• A. Performance benchmarking
• B. Process benchmarking
• C. Product benchmarking
• D. Strategic benchmarking

Correct answer: B

Explanation

Process benchmarking is the appropriate choice because it focuses on comparing specific processes to identify gaps and improve efficiency. Performance benchmarking generally measures overall performance metrics, while product benchmarking assesses product attributes, and strategic benchmarking examines business strategies, none of which directly address the issue of order fill rates.