AWS Certified Solutions Architect – Professional — Question 823

You have subscribed to the AWS Business and Enterprise support plan.
Your business has a backlog of problems, and you need about 20 of your IAM users to open technical support cases.
How many users can open technical support cases under the AWS Business and Enterprise support plan?

Answer options

• A. 5 users
• B. 10 users
• C. Unlimited
• D. 1 user

Correct answer: C

Explanation

Under the AWS Business and Enterprise Support plans, there is no restriction on the number of IAM users who can open technical support cases. Access can be granted to as many users as needed by configuring appropriate IAM policies for the AWS Support Center. This contrasts with lower tiers like the Developer Support plan, which limits support case creation to a single primary contact.